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Guest Services Updated May 2013

The following concierge services can scheduled by contacting our Guest Services Department at 415 421-2100 or by emailing our Guest Services Manager at Guest Services. Most services are discounted when combined or ordered as a package deal included in the rental rate. Information about the vendor of the service is provided when the service is not directly delivered from Casa Buena Vista Rentals.

KEY SERVICES
The standard practice for guests is to collect the key for their unit from our office at 3PM on the day of arrival. For some unit locations, this may be inconvenient for guests due to the distance from our office. For additional fees there are a couple different key services available.

ADVANCE MAIL SERVICE - Domestic
With our Advance Domestic Key Service, we will use the USPS to ship and track the keys to any domestic address of your specification. This service must be booked no less than 8 days of your arrival and is scheduled to arrive 48 hours before arrival.
Fee: $25 Contact: Guest Services. 415 421-2100 Ext 0

ADVANCE MAIL SERVICE - International
With our Advance Domestic Key Service, we will use the USPS to ship and track the keys to any domestic address of your specification. This service must be booked no less than 12 days of your arrival and is scheduled to arrive 48 hours before arrival.
Fee: $50 Contact: Guest Services. 415 421-2100 Ext 0

LOCK BOX SERVICE
This service is especially reserved for our special needs guests or under specific circumstances. Due to the unique nature of each location, this service may not be available at all locations.
Fee: $25 Contact: Guest Services. 415 421-2100 Ext 0

KEY RETURN SERVICE
This service enables guests to leave the key in the unit upon departure. This prevents the requirement of returning the keys to our office by 11:30AM.
Fee: $25 Contact: Guest Services. 415 421-2100 Ext 0

EARLY ARRIVALS & LATE DEPARTURES
If you require an early arrival or late departure, special arrangements may be made by contacting us in advance. A $35 fee is required for early arrivals up to 12PM with 24 hours advanced notice. The fee is $70 for notifications received within 24 hours of arrival. For late departures, when available, the fee is $35.
12PM - 3PM Arrival Fee: $35/$70
Contact: Reservations Office. 415 421-2100 Ext 9


TRAVEL AND DAMAGE INSURANCE
Guests of Casa Buena have the option of paying a deposit or purchasing insurance. As there are two deposits (Security and Damage) there are also two insurance options. Insurance can be purchased up to the day of arrival by clicking the links below.

DAMAGE INSURANCE - Eliminates $250 Deposit Protect yourself from accidental damages to your unit and rental equipment. Receive a maximum benefit of $3,000.00 in protection.
Fee: $39 More Details...Website. Contact: Guest Services. 415 421-2100 Ext 0

TRAVEL INSURANCE - Eliminates $250/$500 Deposit Travel Insurance protects against cancellation fees resulting from forfeiture of Security Deposit. The travel insurance covers flight delays and cancellations for all aspects of travel to and from the rental unit. The maximum benefit of $50,000.00 also includes medical and luggage protection.
Fee: 7% of Lodging Price. More Details...Website. Contact: Guest Services. 415 421-2100 Ext 0


TRANSPORTATION SERVICES
We can arrange the sale of a couple different types of transportation options both on public transit and private car service. Our Guest Services Department will schedule the services with vendors on the behalf of guests but in some cases the sales are final and no refunds can be provided.

PRIVATE CAR SERVICE - SFO Airport Only
The private car service will collect you from the aiport and take you directly to your unit. Taxi service is generally $49 not including the stop at our office for key collection nor gratuity and airport tax. The private car service rate will be all includive and includes gratuity. The rate below is for 5 passengers maximum, one-way, and includes arrival key service.
Fee: $90 Contact: Guest Services. 415 421-2100 Ext 0

PUBLIC TRANSIT & CABLE CAR
Please refer to the Entertainment section


ENTERTAINMENT SERVICES
Casa Buena Rentals offers discounted tourism vouchers on several entertainment venues throughout San Francisco including tours, cruises, museums, and more. Vouchers have no resale value and must be redeemed at specified locations in exchange for tickets or admission. Redemption information can be found on face of voucher and are valid for 1 year.

HOP ON HOP OFF - Local Tour Bus
With the Hop-On/Hop-Off Grand City Tour, you will receive 2-days of tour bus access with 23 stops that include Fisherman's Wharf, Union Square, the Ferry Building, Academy of Sciences, the Golden Gate Bridge, Chinatown, Alamo Square, and more!
Adult Tickets(2) for $85, (3)for $90, Each Additional $30
Youth Tickets (2) for $45, (3)for $60, Each Additional $20
More Details...Website. Contact: Guest Services. 415 421-2100 Ext 0

CITY PASS - 7 day Public Transit & Admissions Pass
The City Pass Booklet allows guests unlimited rides for a 7-day period to board all public transit lines including the Cable Car, and gives you admission to a variety of entertainment venues such as Aquarium of the Bay, California Academy of Sciences, Blue and Gold Fleet Bay Cruise, San Francisco Museum of Modern Art (SFMOMA), and the Exploratorium or De Young Museum
Adult Tickets(2) for $130, (3)for $200, Each Additional $50
Youth Tickets(2) for $70, Each Additional $30
More Details...Website. Contact: Guest Services. 415 421-2100 Ext 0

BRIDGE TO BRIDGE CRUISE
A tour around the San Francisco Bay from the Oakland Bay Bridge in the East to the Golden Gate Bridge in the west.
Adult Tickets (2) for $66, 3 for $96, Each Additional $32
Youth Tickets (2) for $20, Each Additional $20
More Details...Website. Contact: Guest Services. 415 421-2100 Ext 0

CALIFORNIA SUNSET CRUISE
A very romantic experience for the traveling couple. This 2-hour cruise offers magnificent sunset views and includes 1 drink, live music, and an appetizer buffet to whet the appetite.
Adult Tickets (2) for $110, 3 for $159, Each Additional $53
Youth Tickets (2) for $80, Each Additional $40
More Details...Website. Contact: Guest Services. 415 421-2100 Ext 0

GOLDEN GATE BAY CRUISE
Hop on board San Francisco’s original cruise line and sail around Alcatraz Island, the Golden Gate Bridge, and more!
Adult Tickets (2) for $44, 3 for $63, Each Additional $31
Youth Tickets (2) for $30, Each Additional $15
More Details...Website. Contact: Guest Services. 415 421-2100 Ext 0


EQUIPMENT RENTALS
Casa Buena offers various equipment rentals to help better accommodate guests. There is a one-time rental fee that includes delivery and setup of the equipment prior to guest arrival. Damage Deposits are subject to deductions if damage occurs to equipment during rental however all damages are covered if Damage Insurance is purchased. All equipment rental sales are final.

AIR MATTRESS
For reservations not exceeding the maximum number of guests, an air mattress is available for rental. Not all units provide the necessary space to accommodate an air mattress.
Fee: $25 Monthly Contact: Guest Services. 415 421-2100 Ext 0

COMPUTER PRINTERS
Typically this service is for our Executive guests and may already have been included in the rental rate.
Fee: $25 Monthly Contact: Guest Services. 415 421-2100 Ext 0

INFANTS CRIB
We can provide an infant's crib however we do not provide the linen.
Fee: $25 Monthly Contact: Guest Services. 415 421-2100 Ext 0

TODDLERS PLAYPEN
We can provide a play pen for toddlers however we do not provide the linen.
Fee: $25 Monthly Contact: Guest Services. 415 421-2100 Ext 0

HOUSEKEEPING SERVICES
The units are pre-cleaned and the cost has been included in the rent. Guests can request additional cleanings during their stay for additional fees. 30 night occupancies are required to schedule cleanings every 2 weeks. Basic service does not include laundry, linen, or bath towels. Full service is all inclusive but does not include personal laundry.

FEE SCHEDULE:
Basic Service:
0-Bedroom - $65 1st cleaning, $55 each additional cleaning for remainder of month
1-Bedroom - $80 1st cleaning, $70 each additional cleaning for remainder of month
2-Bedroom - $100 1st cleaning, $90 each additional cleaning for remainder of month
3-Bedroom - $120 1st cleaning, $110 each additional cleaning for remainder of month
4-Bedroom - $130 1st cleaning, $120 each additional cleaning for remainder of month

Full Service:
0-Bedroom - $90 1st cleaning, $75 each additional cleaning for remainder of month
1-Bedroom - $105 1st cleaning, $90 each additional cleaning for remainder of month
2-Bedroom - $130 1st cleaning, $110 each additional cleaning for remainder of month
3-Bedroom - $150 1st cleaning, $130 each additional cleaning for remainder of month
4-Bedroom - $160 1st cleaning, $140 each additional cleaning for remainder of month
Contact: Guest Services. 415 421-2100 Ext 0

 
 
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